ESTA is a leading company providing AI solutions specifically for the insurance sector. We revolutionize the insurance world with AI by offering our customers the most innovative and effective technologies, making insurance processes more efficient and user-friendly.

Our AI Solutions

Smart Claim Management System - Vehicle Damages

Problem:

• Slow claim processes due to various factors negatively impacting customer experience.
• High expert costs and bottlenecks.
• Losing competitiveness in a digitalizing world.
• Uncontrolled data entries.
• Inability to compare with past data.
• Difficulty in controlling fraud.

Solution:

• Fast,
• Highly Accurate,
• Low Cost,
• High Customer Satisfaction,
• Fraud Control Support,
• Digital and Automated Solutions.

AI-Powered Smart Claim Management System Uses AI technologies to detect and estimate damages through visual data. It digitizes claim management, providing end-to-end low-error, high-speed automation in the customer journey.

Our system detects the damage status and repair/replacement decisions for 20 parts on the vehicle's exterior quickly (under 5 minutes for the entire process) and with high accuracy (85%+ 24/7).

It also ensures high-quality data entry by performing pre-checks on input images for correct pose, resolution/quality, noise/blurriness.

The system completes the end-to-end claim process with catalog integrations like Audatex, DAT, and GT Motive.

Integration Options:

• Web Services - Easy Integration with REST Services
• iOS SDK - Specially developed for iOS, equipped with assistants
• Android SDK - Specially developed for Android, equipped with assistants

iOS and Android Mobile SDKs guarantee the highest quality and accuracy of photos with a specially developed visual capture assistant and ghost image aid, ensuring the system is used with maximum success.

Generative AI-Powered Assistant Technology and digitalization have become critical elements for institutions to increase their competitive advantage and maximize operational efficiency.

As Esta Bilgisayar, we have developed an innovative assistant using Large Language Models (LLMs) to optimize internal processes for corporate companies, especially in the banking and insurance sectors. This assistant integrates data analytics, AI, and natural language processing technologies, enabling efficient, fast, and accurate management of corporate processes.

The Generative AI-Powered Assistant is a generative AI solution that enhances efficiency in critical business processes such as sales and marketing, customer service, risk management, claim management, human resources, and more.

Our product will provide significant benefits in the following areas by leveraging the natural language understanding and generation capabilities of LLMs:

• Sales and Marketing:

  • Sales Support:
    Automates sales processes, allowing sales representatives to focus on more complex tasks.
    
    
  • Planning:
    Supports visit planning, performance evaluation, and speech preparation for agents and sales representatives in sales and marketing.
    
    

• Customer Service:

  • Frequently Asked Questions (FAQs):
    Acts as a virtual assistant that automatically answers customer questions, providing personalized and accurate information.
    
    
  • Complaint Management:
    Quickly analyzes customer complaints, offers solutions, and increases customer satisfaction.
    
    

• Risk Management:

  • Fraud Detection:
    Identifies abnormal transactions and risky behaviors, preventing financial losses.
    
    
  • Contract Analysis:
    Automatically analyzes the terms and conditions of contracts, minimizing legal risks.
    
    
  • Policy Preparation:
    Analyzes applicants' past data using a large language model to offer the most suitable policy recommendations during the insurance policy creation process.
    
    

• Claim Management:

  • Document Summarization:
    Summarizes critical documents such as expert reports and accident records.
    
    
  • Fraud Detection:
    Detects user or event-based anomalies in the claim unit, contributing to the reduction of fraud.
    
    
  • Process Automation:
    Contributes to the end-to-end automation of claim processes.
    
    

• Human Resources:

  • Employee Experience:
    Increases employee satisfaction by providing quick answers to employee questions.
    
    
  • Competency Assessment
    Analyzes candidates' resumes to evaluate their suitability for the job.
    
    

• Other Internal Processes:

  • Information Management:
    Facilitates easy access to internal company information, speeding up decision-making processes.
    
    
  • Automation:
    Automates repetitive tasks, reducing employees' workload.
    
    
  • Reporting:
    Continuous reporting to regulatory bodies and internal management levels is required in the banking and insurance sectors. These processes are often time-consuming and prone to manual errors. Automatically preparing and summarizing regulatory reports ensures accurate and quick decision-making by management.